Travel insurance holders 'can avoid hidden costs when booking hotel'

Wednesday, 15 September 2010

Travel insurance policyholders can avoid hidden costs when they book a hotel, it has been suggested.

In order to do this, "the best thing to do is fully research your hotel stay before clicking on the book button", Alison Couper, global communications director at Hotels.com advised.

"Find out if the hotel has free Wi-Fi, or if additional services such as using the gym and car parking are charged for," she said.

"All travellers can expect is that hotels make it very clear from the outset which services and facilities they charge guests extra for and by exactly how much."

Ms Couper was commenting as new research from Hotels.com revealed 78 per cent of travel insurance holders resent having to pay to use Wi-Fi while in a hotel.

Almost three-quarters (73 per cent) of UK travel insurance customers feel they should not have to pay for car parking, while 57 per cent think a newspaper should be provided free of charge, the survey found.

Recently, a survey by HolidayExtras.com found accommodation while on holiday is the main cause of complaint for 63 per cent of travel insurance customers.

Posted by Claire Carter

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