Travel insurance: CAA will better represent passengers

Monday, 16 March 2009

People taking out travel insurance and hopping on a plane may be better represented by the Civil Aviation Authority (CAA) than by airlines, it has been claimed.

According to the Air Transport Users Council (AUC), government proposals for the CAA to start looking after passengers' interests are a good idea.

It explained carriers have argued this is not necessary as everything they do is for the benefit of their customers.

However, the group insisted travellers and airlines do not necessarily want the same thing.

For example, it stated carriers are keen for new terminals to be built, but passengers are against this.

James Freemantle, industry affairs manager at the AUC, said: "We are glad to see that the CAA will put the passengers' view first and not just rely on airlines to put the passenger viewpoint across."

Meanwhile, people planning on jetting overseas for a few weeks in the sun this summer may find they can save money on travel insurance by searching for a competitive quote online.

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