Car insurance: Waiting until after the weekend to book windscreen repairs may prove costly

Wednesday, 24 February 2010

Waiting until after the weekend to book windscreen repairs is costing the UK economy more than 11,500 lost working days a year and may lead to a higher volume of car insurance claims, it has been suggested.

Recent figures show Auto Windscreens receives a 350 per cent increase in calls on a Monday compared to Saturdays and Sundays.

With each call lasting an average of five minutes, Auto Windscreens has calculated that on Monday alone, 1,808 hours are spent by British workers making phone calls to repairs or replacements for the glass in their vehicles.

In addition, driving over the weekend with a damaged windscreen may obscure a driver's view, potentially increasing the risk of accidents that result in car insurance claims.

Nigel Davies from Auto Windscreens advised workers to make use of 24/7 contact centres and call outside their working hours if possible.

He added: "Not only will [workers] not have to face the potential frustration of being in a call queue during peak periods, but they will help their employer better manage its costs and productivity."

Auto Windscreens has noted that nearly two million vehicles fail their MOT in the UK every year due to windscreen damage.

Posted by Rick Malone

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