It appears that the majority of
home insurance policyholders believe there has been little progress in the quality of customer service offered across the UK in the last three years.
In total, 67 percent of UK homeowners believe customer service has either stayed the same or deteriorated, despite campaigns by many retailers, a recent poll by YouGov has shown.
In the research, more than 1,400 homeowners gave their verdict on the standard of service they have received since 2009.
The survey was commissioned by mobile workforce management experts Cognito, with the findings showing that 22 per cent of people feel customer service has slightly improved.
On the other hand, only three per cent of contents insurance holders stated that customer service has improved a lot.
Strategic development director at Cognito Jonathan Chevallier said: "This survey tells us that there is still significant room for improvement, especially when customers are viewing it as a key differentiator and increasingly taking to social media to broadcast instances of poor service."
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