Car insurance: Second-hand cars top consumer complaints

Monday, 01 February 2010

Get Adobe Flash player
Complaints about second-hand cars have topped the list of most common gripes made by consumers for the fourth year in a row.

Consumer Direct claims it received more than 50,790 calls and emails complaining about vehicles bought from independent dealerships in 2009.

With second-hand cars consistently topping the list, the Office of Fair Trading (OFT) launched an investigation and found that those aged between 17 and 34 were the most likely to have encountered problems.

The most common gripes included faulty brakes, engines and clutches, with 86 per cent of problems occurring within the first three months of purchasing the vehicle.

Nearly half of those questioned said the issues had been rectified after contacting the dealer, while 30 per cent said they had not been addressed at all.

TyreSafe recently urged motorists who have driven over potholes to check their wheel alignment to avoid compromising safety and risking a car insurance claim.ADNFCR-3010-ID-19589237-ADNFCR

Copyright Baubridge LtdADNFCR-3010-ID-19625400-ADNFCR

News Home

Swiftcover and swiftcover.com are both trading names of AXA Insurance UK plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority